Platform Privacy Notice

1. Who Collects Your Information

This Page is hosted by Neoteric Brands, Inc. (“Neoteric Brands,” “we,” “us,” or “our”) in connection with the independent business identified on the Page (the “Business”). When you submit your information through this Page, your information is collected by both the Business and Neoteric Brands as independent data controllers, each of which may use the information in accordance with this Notice.

2. Information We Collect

When you interact with the Page, we collect:

• Information You Submit: Your name, phone number, email address, technician selection, feedback or messages to the Business owner, and any responses to custom questions asked by the Business on the form.
• Basic Technical Data: Standard technical information automatically transmitted by your device when loading the Page (such as your IP address, browser type, and the date and time of your scan or submission) to ensure the Page functions properly and to prevent spam or abuse.

3. How Your Information Is Used & Shared

• By the Business: Your submitted contact details, messages, and responses are delivered directly to the Business you interacted with so they can respond to your feedback, fulfill your requested voucher or offer, provide customer service, and send related service or promotional follow-ups. The Business is solely responsible for its own communications and privacy practices.
• By Neoteric Brands: Neoteric Brands uses your information to operate, host, and improve the platform, deliver notifications, and analyze aggregate usage trends. Because our platform is powered by custom pet products, Neoteric Brands may also use submitted contact and household information for its own business and commercial purposes, including providing relevant pet-related content, communications, or select pet-industry partner offerings. (Note: We never share your mobile phone number with third parties for their own telemarketing or text messaging).
• Service Providers & Legal Requirements: We share information with trusted third-party infrastructure providers (such as cloud hosting and email delivery services) strictly as necessary to run the platform, or where required by law, subpoena, or legal process.

4. Third-Party Review Platforms

If you choose to click a link on a ReviewFetch Page that redirects you to a third-party platform (such as Google Maps or Google Business Profile) to leave a public review, any activity on that external platform is governed solely by that third party’s privacy policy and terms of service.

5. Your Choices & Opt-Out Rights

To opt out of promotional communications from the Business, please contact the Business directly using the details on the Page or use the unsubscribe instructions in their messages. To opt out of promotional communications or partner sharing by Neoteric Brands, or to request deletion of your data from our marketing records, simply email us at hello@neotericbrands.com.

For questions regarding this Platform Privacy Notice, you may contact Neoteric Brands, Inc. at: